TruItSupport Brisbane Queensland IT system support for Windows and Linux computer networks
TruItSupport Brisbane Queensland IT system support for Windows and Linux computer networks
We at Tru It Support have decided not to take part in the current recession, we will leave that to others.
As competitors hunker down and prepare for tough times we are brim full of confidence and know that Tru It Support and our customers have an unprecedented opportunity to grow.
This is the time for the optimists to prosper and at Tru It Support we are optimists.
We (TruItSupport) have been able to improve ROI (Return on Investment) and improve system up time for all our customers.
›› Advice on email usage
Tru IT Support Provides this information in the hope we can help improve email security for everyone
Why you should never open an attachment sent to you by an unknown person.
This evening Monday November 3, 2008 I received an email from a “Jerry Steward” entitled “Keys of Activation” containing an attachment called Activation_key.zip Jerry is a fake name for ojtw@bock-partner.com received via the server p23180-adsau07doujib3-acca.osaka.ocn.ne.jp somewhere in Japan. The website www.bock-partner.com belongs to an organisation in Neubrandenburg, Germany. Possibly the security on these sites has been compromised.
The sender wrote this message
Hello,
Your account was temporarily suspended on demand. Please, activate your account using the keys which are in the attached Word file.
If you have any questions you can address to one of our offices in your city.
The attachment was not a Word file but an executable file containing a virus. The concerning thing is that only 6 out of 39 virus scanners1 detected this file as a virus and the others gave it a clean bill of health. Please see the attached pdf for the results of these tests, they are surprising considering many of the top names in anti-virus detection did not pick this up. I can only put this down to the newness of this virus. Some 2 days later I ran the same test again, this time 17 out of 39 virus scanners detected the virus. Click here for these results. Notice that the CA (Vet) anti-virus company completely failed to recognise the problem. This is the same company that the Commonwealth Bank of Australia uses to produce its Net Bank Guard Dog security solution. If the file was inadvertently opened then the only recourse in cases like this where the PC has been compromised is to reformat the hard drive and reload the operating system.
The email tricks the end user into opening a payload which load programs which then compromise the PC. The attachments may be airline tickets, stock reports or other interesting documents designed to attract the curiosity of the unwary.
1 Thanks to VirSCAN.org, the FREE on-line scan service
If you find this advice useful let your friends know.
Virgin's Blue
Better late then never, or maybe not!
"Virgin Blue pursues $20 million in compensation for business loses in check-in crash."
Virgin Blue will seek to recover $20 million lost when it's reservation system crashed last month.
The carrier is expected to demand compensation from Navitaire the company which supplies the NewSkies system which failed on September 26 2010.
Apparently another carrier Ryan air had experienced similar problems in the preceding weeks so Navitaire should have been especially alert to possibility of systems issues with Virgin Blue.
Virgin in this situation are probably in a bind that smaller organisations don't have to face. That is they are locked into a proprietary IT solution because of their need to collaborate with other industry players. This mean that Virgin probably cannot change IT suppliers even if they wanted to.
To an outsider the performance of Navitaire in this situation has been outstanding. When most businesses expect an up-time of 99.99% which means a downtime of around one hour a year and some businesses demanding up-time of 99.999 or about six minuets a year, it is hard to understand how an Navitaire could let their customer suffer an outage of days.
Virgin Blue do not see this situation as causing long term damage to their company. How would your business be perceived if you suffered a similar outage. The concept of disaster recover somehow does not seem to have permeated the people at Virgin Blue or Navitaire and they both should share some responsibility for this. If organisations don't ensure that their IT providers have sufficient disaster recovery for them, the they must share some of the responsibility when disasters happens.
More IT news Here
Microsoft Products
A large range of Microsoft Products are supported.
Microsoft XP/Family, Server 2003 & Windows 7 and Server 2008
SQL Database
Remote Desktop
VNC - virtual network connection
VPN - virtual private network
Firewalls Office and various other products are catered for
We supply Microsoft Mice and Keyboards.
