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Tru IT Support always try to get our customers to follow best practice especially when it comes to protecting their data

Floods and disaster recovery

21/11/2008

The recent Brisbane Floods and storm damage brought to mind thoughts about adequate protection of valuable computer data. I was reminded of this when I heard a teacher from an affected school on the radio saying it was a good thing that some of the teachers had copies of the students results on their home computers. A lucky thing, more like it. Unfortunately for the students of that school not all the data will be there. Straight away I wondered what schools do for backup, and for that matter, what are other Brisbane businesses doing for backup and disaster recovery?

You should ask yourself "If all the business computers were taken out by a major flood what would happen?"

It's tempting to think "It won't happen to me", yet the Channel 7 studios, high on Mt Cootha suffered a catastrophic flood in the recent rains when their roof collapsed. Fortunately, Channel 7 had adequate backup, and they were able to go to air the same night, while staff were bailing out the hallways.

How would your business fair in the same situation?

How long would it take for your business to be up an running if you lost all of your computers due to flood, fire or theft?

The best way to insure yourself against such a calamity is through off-site backup. Off-site backup is an inexpensive way to guarantee that your business can continue to do business, even when disaster strikes.

Please use the Contact page to share your requirements with us.

Virgin's Blue

Better late then never, or maybe not!

"Virgin Blue pursues $20 million in compensation for business loses in check-in crash."

Virgin Blue will seek to recover $20 million lost when it's reservation system crashed last month.

The carrier is expected to demand compensation from Navitaire the company which supplies the NewSkies system which failed on September 26 2010.

Apparently another carrier Ryan air had experienced similar problems in the preceding weeks so Navitaire should have been especially alert to possibility of systems issues with Virgin Blue.

Virgin in this situation are probably in a bind that smaller organisations don't have to face. That is they are locked into a proprietary IT solution because of their need to collaborate with other industry players. This mean that Virgin probably cannot change IT suppliers even if they wanted to.

To an outsider the performance of Navitaire in this situation has been outstanding. When most businesses expect an up-time of 99.99% which means a downtime of around one hour a year and some businesses demanding up-time of 99.999 or about six minuets a year, it is hard to understand how an Navitaire could let their customer suffer an outage of days.

Virgin Blue do not see this situation as causing long term damage to their company. How would your business be perceived if you suffered a similar outage. The concept of disaster recover somehow does not seem to have permeated the people at Virgin Blue or Navitaire and they both should share some responsibility for this. If organisations don't ensure that their IT providers have sufficient disaster recovery for them, the they must share some of the responsibility when disasters happens.


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