›› History of Tru IT Support

Tru IT support is a Brisbane based computer support organisation which is in its eleventh year of successful operation.

Tru IT support has many customers in Brisbane who are enjoying the superior level of service which Tru IT support provides.

We have specialised in supporting Business Networks with an emphasis on making them as reliable as possible. It is no exaggeration to say that we have servers running with our customers that have not lost a seconds work in four years.

Some of our customers have interstate or intra state branches which we manage remotely for support. In fact we are supporting systems in Brisbane Sydney Melbourne Adelaide and Perth.

All Customers using Tru IT support have benefited from lower costs and improved service. To understand how we lower costs and improve reliability at the same time, you can contact us through the contact page on this website.

With the growth of business, we recently added the supply of consumables (toners and cartridges) to our product range. Our competitive pricing has seen a rapid growth in this segment.

Please use the Contact page to share your requirements with us.

Virgin's Blue

Better late then never, or maybe not!

"Virgin Blue pursues $20 million in compensation for business loses in check-in crash."

Virgin Blue will seek to recover $20 million lost when it's reservation system crashed last month.

The carrier is expected to demand compensation from Navitaire the company which supplies the NewSkies system which failed on September 26 2010.

Apparently another carrier Ryan air had experienced similar problems in the preceding weeks so Navitaire should have been especially alert to possibility of systems issues with Virgin Blue.

Virgin in this situation are probably in a bind that smaller organisations don't have to face. That is they are locked into a proprietary IT solution because of their need to collaborate with other industry players. This mean that Virgin probably cannot change IT suppliers even if they wanted to.

To an outsider the performance of Navitaire in this situation has been outstanding. When most businesses expect an up-time of 99.99% which means a downtime of around one hour a year and some businesses demanding up-time of 99.999 or about six minuets a year, it is hard to understand how an Navitaire could let their customer suffer an outage of days.

Virgin Blue do not see this situation as causing long term damage to their company. How would your business be perceived if you suffered a similar outage. The concept of disaster recover somehow does not seem to have permeated the people at Virgin Blue or Navitaire and they both should share some responsibility for this. If organisations don't ensure that their IT providers have sufficient disaster recovery for them, the they must share some of the responsibility when disasters happens.


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Microsoft Products
A large range of Microsoft Products are supported.

microsoft software network support

Microsoft XP/Family, Server 2003 & Windows 7 and Server 2008


SQL Database

Remote Desktop

VNC - virtual network connection

VPN - virtual private network

Firewalls Office and various other products are catered for

We supply Microsoft Mice and Keyboards.

linux and microsoft hardware and software support brisbane